Terms of Service

1. Acceptance and scope

These terms govern your use of LinkedReach — the marketing site at linkedreach.ai and the application at any LinkedReach-hosted subdomain. By signing up, connecting a LinkedIn account, or using the platform on behalf of an organisation, you agree to these terms. If you're agreeing on behalf of a company, you confirm you have authority to bind that company.

"We" / "us" / "LinkedReach" means LinkedReach Ltd. "You" / "your" means the person or entity using the service.

2. Account requirements

• You must be 18 or older to use LinkedReach.
• You must own, or have explicit authorisation to use, every LinkedIn account you connect to the platform.
• You're responsible for keeping your login credentials secure and for everything that happens under your account.
• One account per organisation. Sharing logins across teams is fine; multiple accounts to circumvent pricing tiers is not.

3. Acceptable use

LinkedReach is a tool for legitimate B2B outreach. The following are out of bounds and grounds for immediate termination:

• Sending spam, deceptive messages, or impersonating another person or company.
• Harassment, hate speech, or messages targeting protected characteristics.
• Scraping LinkedIn data for resale or to power a competitor product.
• Connecting LinkedIn accounts you don't own or have permission to operate.
• Attempting to bypass the daily sending caps, the warm-up ramp, or any other safety control enforced by the platform.
• Using the platform to violate any law, regulation, or third-party right.

You're responsible for your own compliance with LinkedIn's User Agreement. We build in conservative limits to make safe use easy, but the relationship between you and LinkedIn is yours to maintain.

4. Pricing and billing

• Pricing for each tier is published at linkedreach.ai/pricing. The unit is a connected LinkedIn sender.
• Subscriptions can be billed monthly or annually. Annual plans are discounted 25%.
• Sender adds and removes prorate against your billing cycle.
• Card on file is charged automatically at the start of each billing period. Failed charges are retried; persistent non-payment leads to suspension.
• You may request a refund within 14 days of your first paid period for any reason. After that window, partial-month refunds are not given. Annual plans don't refund unused months but won't auto-renew if you cancel before the end of the term.
• We may change prices with 30 days' notice. Existing customers keep their current price for the remainder of any annual term.

5. Service availability

We aim for high uptime, but the service is provided "as is" without an explicit SLA on the free trial. On paid tiers we target 99% monthly uptime. Scheduled maintenance is announced in advance where possible.

LinkedReach depends on LinkedIn's underlying platform. If LinkedIn changes its API, restricts automation, or takes action against your account, we'll do what we reasonably can to recover, but we can't guarantee uninterrupted access to LinkedIn-side functionality.

6. Intellectual property

Ours: we own the LinkedReach platform, the source code, the trained models, the marketing site, the brand, and everything we create. You get a non-exclusive, non-transferable licence to use the platform during your subscription — nothing more.

Yours: you own your data — campaigns, leads, conversation history, configuration. You grant us a limited licence to host, process, and operate on it solely to provide the service. We won't use your data to train shared models, won't share it across customers, and won't sell it.

7. AI-generated content

LinkedReach uses AI to draft personalisation, classify replies, and suggest responses in Agent Mode. AI output is best-effort and may occasionally be inaccurate or contextually off. You're responsible for reviewing autonomous output before sending if you operate in approve-each-reply mode, and accountable for messages sent under your senders regardless of mode.

8. Limitation of liability

To the maximum extent permitted by law, LinkedReach is not liable for indirect, consequential, incidental, special, or punitive damages, lost profits, or lost data. Our aggregate liability for any claim under these terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim.

We don't disclaim liability for fraud, gross negligence, death or personal injury caused by our negligence, or anything else that can't be limited under applicable law.

9. Indemnification

You agree to indemnify us against third-party claims arising from your misuse of the platform, your violation of these terms, your violation of LinkedIn's terms, or your messages causing harm to recipients.

10. Termination

Either party may terminate for any reason. On free trial: instantly, by either side. On paid plans: with 30 days' notice from either side.

We may suspend or terminate your account immediately if you breach these terms, especially the acceptable-use rules. On termination, you can export your data for 90 days; after that it's permanently deleted under the schedule in our privacy policy.

11. Changes to these terms

We may update these terms over time. Material changes are announced by email at least 14 days before they take effect. Continued use after the effective date counts as acceptance. If you don't accept the new terms, cancel before the effective date and we'll refund any unused portion of an annual prepayment on a pro-rata basis.

12. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute that can't be resolved by talking to us first is subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Legal questions and notices: legal@linkedreach.ai.
General questions: hello@linkedreach.ai.